How to edit and customize your appointment notification emails

Users on trial plans and the free plan aren't able to customize email notifications. Users on any paid plan can customize these notifications.

The Email Subject Line

In your email settings you can use %tags% to get your email subject line to dynamically pull data from your appointments and make your subject lines customized per calendar, appointment type, and client name.

An example of how your subject line will appear to your clients will be shown below.



You can also customize the subject line for each template group. Click on the template group and then edit the subject line to your liking.  Be sure to scroll to the bottom to "Save Template" to lock in that change.


The Email Body Template

You can customize the body/template for your notifications by adding your own text and information for your clients. You can also use the editor menu at the top to change the font size/styling, add in images and links, or insert fields from Intake Forms or other appointment-dependent information or buttons.

You can use the <> button to edit the template's HTML, but CSS customization is not supported.




Want to add a logo or image to your email notifications?

Use the Image button in the editor to add your logo or other images into your notifications.



Check it out in action here:



 Change back to the Default Email Template from a Custom Email

  1. Choose the template group that you'd like to revert back to the default template from the menu on the left
  2. Scroll to the bottom of the page
  3. Click Use Default Template on the right side

 The custom email will revert back to the original default Acuity template the edits that you made will be deleted.

Keep in mind -- if the default email was customized, deleting the custom template will revert to the current default email template. 


Did you delete a button, and want it back?

If you've deleted a button in an email template or want to add a new button - you can! 

Click your cursor into your template where you'd like to add the button. Then click on the Add Button option from the editor menu at the top and select the button you want to add.

When you're happy with your template, click Save Changes.



Email Button Text and Links in Notifications

After you've scheduled the clients' appointments on the admin end, they can click the
Change/Cancel Appointment 
button on their confirmation email then click the Edit Forms button on the appointment confirmation page to fill out any applicable forms.

You might want to edit your buttons in your emails to makes this more clear to your clients. To do this, click the text on your Change/Cancel Appointment button on their confirmation email and click Edit. Make your edits and click Edit in the pop out editor. 


If you deleted the links on the buttons, you can re-link them. Here are the link tags you can use:

      • %viewlink%: This tag will create a "Change/Cancel Appointment" link where clients are able to reschedule and cancel their appointment, as well as view/edit their form answers. You can also use %viewhref% to add just the URL, without the link, to the email.
      • %exporthref% for Add to iCal/Outlook Calendar
      • %googlehref% for Add to Google Calendar
      • %formslink% to include a link to the appointment intake form or use %formshref% on a button or to insert an unlinked URL 

Keep in mind — You'll need to allow clients to edit forms for this to work. To make sure the setting is enabled, go to the Scheduling Limits section of your account.

Turn Off Notification Emails to Clients

Interested in making notifications inactive for certain appointment types? Check out this article next!

Copy another template to the blank follow-up email template

Your follow-up email template is blank by default, and you can write whatever you want there.

However, if you'd like to use one of the other templates as a starting point, here's how to copy it into the followup email template:

  1. Choose which template you want to copy and click the HTML edit button from the toolbar. It looks like this: <>.
  2. Copy all of the code.
  3. Head to the Follow-up tab here: Follow-up.
  4. Click the HTML edit button on the Follow-Up template.
  5. Paste the code.
  6. Click the HTML edit button again to see the changes to the Follow-up template.
  7. Save the follow-up template.






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