If you use the Acuity Scheduling mobile app, you can get in touch with the support team quickly and easily using the in-app feedback tool.
To use this tool, make sure you're in the Acuity Scheduling mobile app, and you've just experienced the issue you want to report.
Then, you can either:
- Shake the device, or;
- Take a screenshot
- On iOS, the screenshot combination is the power button and the home button. Here's a guide about taking screenshots on iOS.
- On Android the screenshot combination is the volume down button and the power button. Here's a guide about taking screenshots on Android.
Next, you'll see this pop-up dialog asking what you'd like to report:
At this point, a screenshot of the current state of the app will be taken and you can use this screen to include a description of the issue:
Optionally, if you click the paintbrush icon on top of the screenshot thumbnail, you can annotate the screenshot like this:
When your report is complete, tap the send icon in the top right corner of the screen.
Using this in-app feedback tool includes debug logs that help us figure what went wrong (that's why it's important to always report an issue at the time it happened while on that same screen it happened).