{"article":{"id":28052155599885,"url":"https://acuityscheduling-1.zendesk.com/api/v2/help_center/en-us/articles/28052155599885.json","html_url":"https://help.acuityscheduling.com/hc/en-us/articles/28052155599885-Handling-refunds-and-price-adjustments","author_id":8462735620493,"comments_disabled":false,"draft":false,"promoted":false,"position":10,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":47803342267021,"created_at":"2024-07-01T20:54:45Z","updated_at":"2026-08-18T21:12:13Z","name":"Handling refunds and price adjustments","title":"Handling refunds and price adjustments","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-10-10T16:14:45Z","user_segment_id":null,"permission_group_id":330627,"content_tag_ids":[],"label_names":[],"body":"

Learn how to deal with payment exceptions.

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Sometimes, it’s necessary to refund a client, or adjust the price of an already-booked appointment. This guide explains both processes.

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Refund a client

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It's not possible to issue a refund through Acuity. Instead, issue the refund through your payment processor directly.

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When a paid appointment is canceled, Acuity will send you an email with a direct link to the client's payment. Use that link to issue the refund.

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Follow the links below to learn the refund steps for your payment processor:

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Refunds issued in your payment processor aren't reflected in Acuity, including in reports.

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Change an appointment's price

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You can change the price of an individual appointment that's been booked and is on your Acuity calendar. Changing the price won't change the price of new appointments.

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To change the price of an appointment that's already booked:

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  1. Open the Calendar panel.
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  2. Click the appointment to open the appointment details.
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  3. Click Edit and enter a new price in the Total price field.
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  4. Click Save.
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You can also schedule the price change around a specific date so clients can prepare. 

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