{"article":{"id":16676948151309,"url":"https://acuityscheduling-1.zendesk.com/api/v2/help_center/en-us/articles/16676948151309.json","html_url":"https://help.acuityscheduling.com/hc/en-us/articles/16676948151309-Which-email-notifications-can-I-send-to-clients","author_id":865761658,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-6,"vote_count":8,"upvote_count":1,"downvote_count":7,"section_id":47803081219213,"created_at":"2023-06-12T15:48:17Z","updated_at":"2026-09-13T12:53:08Z","name":"Which email notifications can I send to clients?","title":"Which email notifications can I send to clients?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-09T14:07:15Z","user_segment_id":null,"permission_group_id":330627,"content_tag_ids":[],"label_names":["invites","invitations","calendar invite","featured_video"],"body":"

Explore the available automated email alerts and notifications sent to clients for appointments, subscriptions, and package purchases.

Acuity automatically sends client updates, reminders, and payment receipts for appointments, packages, and subscriptions.

Looking to send marketing emails or newsletters? Learn how to send mass updates or promotional campaigns.

Watch a video

What email notifications can clients receive?

Review the types of automated emails sent to clients:

Appointment notifications

Package and subscription notifications

Note: If you cancel a subscription for a client manually, Acuity won't send an email.

What address do automated emails come from?

Automated emails sent to clients use the following sender details:

Where do client email replies go?

By default, client replies are sent to the account owner's email address.

Change where replies are sent

To send client replies for a specific calendar to a different email address:

    \n
  1. Open the Availability panel.
    2. \n
  2. Find the calendar you want to update, then click Calendar Settings.
    3. \n
  3. Update the email address in the Send replies to field.
    4. \n
  4. Click Save Changes.
    5. \n

Note: You can only enter one email address in the Send replies to field. To notify multiple team members of client replies, set up an automated forwarding rule with your email provider.

Can I send email notifications to multiple recipients?

To send notifications for a specific appointment to more than one person, edit the appointment details and add the extra addresses to the Email field. Separate each email address with a comma (for example: client@example.com, partner@example.com).

Do HIPAA settings affect client emails?

If your account is HIPAA-enabled, automated email notifications have additional protections to help safeguard client privacy.

To learn more, review Acuity Scheduling and HIPAA.

Other notifications you can send

You can also send text message reminders to clients or receive internal notifications for yourself and your staff.

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