Learn about the steps your clients take to schedule, reschedule, and cancel appointments with you. Keep in mind some details, such as the exact wording on buttons, will vary based on your settings.
Testing the process on your own is also a great way to get to know how your online booking experience works. To learn more, visit Test your scheduler.
Tip: You and your staff can also book appointments for clients from your Acuity calendar.
Clients can book appointments in a few different places:
Clients can add your scheduling page link to their mobile device's home screen to conveniently book and manage appointments on the go:
To book appointments, clients follow this flow:
Note: Acuity Scheduling uses invisible Google reCAPTCHA on the client booking page to protect your scheduler and your clients. Your clients don't have to do anything extra when they book. When they begin to enter their personal information and payment details, the Google reCAPTCHA badge appears in the bottom-right corner of the page.
To reschedule appointments, clients click Change/Cancel appointment in the initial confirmation email they receive after booking. This takes them back to their confirmation page, where they can click Reschedule. They’ll choose another available date and time, but their appointment type and calendar will stay the same.
When they finish rescheduling, they're taken to an updated confirmation page and receive an email with the details of their updated appointment.
To change the calendar or appointment type, you need to edit the appointment in your Acuity account. Clients can only change the appointment date and time when rescheduling.
If your client can't reschedule their appointment, check your global and calendar scheduling limits. If you allow clients to reschedule, check the minimum hours set compared to the client’s appointment time. For example, you can prevent clients from rescheduling less than two hours before the appointment starts.
No. To reschedule more than one appointment, clients should click the confirmation page links for each appointment and reschedule each one separately.
To cancel appointments, clients click Change/Cancel appointment in the initial confirmation email they receive after booking. This takes them back to their confirmation page, where they can cancel.
After they cancel, they're taken to the client scheduling page with a message confirming the cancellation and receive a cancellation email to confirm.
If your client can't cancel their appointment, check your global and calendar scheduling limits. If you allow clients to cancel, check the minimum hours set compared to the client’s appointment time. For example, you can prevent clients from canceling less than two hours before the appointment starts.
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